• 410-663-2500
  • Routing Number: 252076442
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Telephone Banking

*The CU*Talk Platform Will Be Upgraded October 23, 2024.*

If the system is temporarily unavailable during this scheduled maintenance, please try again later. 

FAQs about the Upgrade

Will the phone number be changing? No. You can continue using the existing CU*Talk phone number.

Will menu options or prompts change? Only slightly, mostly because the system uses text-to-speech for everything. One change you will notice: you can still press the # sign after entering a value (such as when you enter an account number or suffix), but it’s not strictly necessary. So the prompt doesn’t tell you to press the pound key, but it doesn’t hurt if you use it!

How different are the voices? It’s still a woman’s voice but a different one, and it runs through a text-to-speech engine so the cadence is different.

Will I need to change my password? No. You will log in exactly as you did before.

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Use CUTalk telephone banking to check account balances, transfer funds, make a loan payment, and more. Simply dial 410-663-2500 Option #3 from any touch-tone phone and follow a few simple prompts.

  • Fast, complimentary, simple convenience for Destinations members
  • Access to your credit union only a phone call away
  • Perfect for times when it isn’t convenient to get online or visit a branch
  • Access account information 24/7 via any touchtone phone (including your cell phone):
    • Calculate or make a loan payment
    • Check account balances
    • See if checks have cleared
    • Transfer funds between accounts
    • Request a check to be mailed to your address
    • Get your loan payoff amount
    • And more!

Get Started
            To use CUTalk telephone banking, simply follow 4 easy steps:

  1. Call 410-663-2500 Option #3
  2. Enter your account number on the telephone keypad.
  3. The first time you use the service, you will be prompted to enter the first four digits of your social security number and then choose a 4-digit personal identification number.
  4. Enter the option that you wish to use.

Call 410-663-2500 and speak with a Member Service Representative if you have any additional questions.

Telephone Banking Instructions

To access CUTalk dial 410-663-2500 Option #3.

Follow these steps:

  1. Choose English or Spanish as your language
  2. Enter your account number followed by #
  3. Enter your personal identification number (PIN) followed by #.

The first time you log on to CUTalk, your PIN will be the last 4 digits of your social security number. It will tell you the password is expired and you must change it before you continue. Enter a 4-digit PIN of your choosing and then it will prompt you to verify that.

Once your information has been verified, listen to the prompts and make an appropriate selection. Review the chart below to locate available options on the CUTalk system.

PRESS 1 for Account Inquiries – Listed Under This Option:

  1. Account Balances
  2. All Accounts
  3. Specific Accounts
  4. Cleared Check Info – Enter Account Suffix, then #
  5. Last 10 Checks
  6. Specific Check
  7. Recent Transactions – Enter Account Suffix, then #
  8. Last 5 Deposits
  9. Last 5 Withdrawals
  10. Last 5 ATM/Debit Transactions
  11. Last 5 Transactions
  12. Paid Interest/Dividend Info
  13. Total Prev Year IRS Reportable
  14. Div/ates
  15. Div/Int Paid – Specific Account
  16. Access Different Account #
  17. Status of Loan Accounts
  18. All Loan Accounts
  19. Specific Loan Account
  20. Access Another Account #

PRESS 2 to Perform Money Transactions – Listed Under This Option:

  1. Transfer Funds (between your accounts only)
  2. Access Different Account #

PRESS 3 for Credit Union Rates/ Loan Estimates – Listed Under This Option:

  1. Current Savings APY
  2. Current CD Annual Yields
  3. Current Loan Rates
  • Enter 274 as the Credit Union ID followed by #
  • Choose English or Spanish as your language
  • Enter your account number followed by #
  • Enter your personal identification number (PIN) followed by #.

The first time you log on to CUTalk, your PIN will be the last 4 digits of your social security number. It will tell you the password is expired and you must change it before you continue. Enter a 4-digit PIN of your choosing and then it will prompt you to verify that.

Once your information has been verified

  1. Perform Loan Estimate Calc.
  2. Loan Payment
  3. Loan Term
  4. Request a Loan App Mailed
  5. Request a Loan Officer to Call

PRESS 4 to Change Your Personal Identification Number (PIN)

PRESS 5 to Access a Different Account

PRESS 6 for Other CU Services – Listed Under This Option:

  1. Stop Payment
  2. Request a Loan Application Mailed
  3. Request a Loan Officer to Call
  4. CU Locations / Hours

Helpful Tips: If you use Option 1, all accounts, you will get the new suffixes. At any time, press 8 to Repeat Options, press 9 to End Call, and press * to return to previous menu. All share and loan suffixes can be located on your most recent account statement.

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